Nope, I’m not talking about the book series by Dave Duncan – I haven’t read the books myself. This is something that I really find it interesting and the value that I hold since I was young.
My grandpa was a strict man. I lived together with him since I was born until I moved to Australia to pursue my bachelor degree and he went back to heaven.
Anywayyy, my grandpa taught me to always follow the rules. One of the rules is to always keep my word. Don’t give empty promises. If I promise to come to a meeting then I will come on time. I rarely take things for granted so when I was younger I had a lot of disappointment because I trusted people’s word. I thought if they promised that they will come or to do something, they will do. In the adult world apparently, it acceptable to miss the deadline or to give away empty promises. The answers of an invitation could only just because it is a courtesy for you to answer the question now so just he/she won’t bother you with another question or nag then ask you to come.
That’s maybe an easy way out but hey you cannot treat everyone like that always. People have their own limit and by keeping on repeating what you’re not supposed to do will create a certain image – not a good one I would say.
I have been dealing with lotsa friends that said he/she will come to have dinner together told us to lock the date but just a couple of days before the meeting, he/she will suddenly disappear without saying anything. That’s annoying. I might be able to do something better or to make an appointment with another person instead or even to have some rest. Why bail out at the last-minute?
Just a couple of days ago before I went to bed I came across this video. I rarely watch TED Talks in the past few months and to me to really understand the content I gotta spend some time to really listen and must have the willingness to understand.
I can understand jokes or memes quite quickly but to understand and being engaged to serious stuff – especially those in which I don’t even retain the basic of knowledge of it but do have an interest in – will definitely take some time and a good amount of effort to grasp the idea.
So here we go…
I’m into song covers and one day I listened to The Sam Willows from Singapore and they are good and talented. Then not long after that, I searched about who they are actually as well as their current projects and one of the members really caught my attention. He is Benjamin Kheng, ¼ of The Sam Willows. He was featured in some of the videos made by popular YouTubers like Wong Fu Productions and LeendaDProduction and has a soothing voice and a good-looking face too (bonus)!
Then I watched two web series by Tree Potatoes and Ben was the main lead there too. Just because of these reasons, I decided to watch the TedXYouth to know more about Ben, also was curious what sort of experience he was about to share.
I have been working in the customer service field for approximately a year now. I did different kinds of stuff and have encountered a different kind of customers as well.
Back in my home country in Asia, the customer service role is not a prestigious role in which those are working for the position are considered to be “no-brainer” people. Usually, those who are working behind the counter are those people with no degree. Well, that’s wrong!
I have seen some of my friends working behind the counter and what’s wrong with that? Each one of them earned their bachelor degree and it does not mean they are not smart right? Maybe they are starting their career journey in customer service field and will move on to the next stage when they are ready later.
By working behind the counter, it also does not mean that you only can do simple stuff. They must be proven as the real problem solvers. Based on my experiences, every single customer has their own unique problems and enquiry. They have different traits and how they treat “us” is also different from one to another.
Some customers, especially those from Asia tend to not really appreciate the work of customer service people. They come to the counter with their money to pay the bills and all, but remember, if the officer is not going to serve you then you will have the trouble as well.
I have some customers where they just threw the things they are buying towards me, not because the distance was big but because they want to show their power. Lack of appreciation was shown.
Some other customers even yelled at me without me knowing what I did wrong. We are also human, and we are all having the same right to be treated fairly. Not because we aren’t professionals so you can treat us that way.
Every problem the customers gave us, must be solved quickly in order for us to serve our customers and to run the line. Even when you are having a rough day, you cannot mix your personal life with your working life. You might be angry at customer A but after he/she finish his/her business you must be ready to welcome customer B with a big smile and treat them with the right and fair standard.
Just recently when I was doing the balancing by the end of the day, one customer came and she missed the cut off time for one of the application and so I asked her to come on the very next day, especially if she was in a rush. She rolled her eyes at me and sighed. Well, I couldn’t do anything. She missed the cut-off time and I needed to do the balancing as well. She might have had a bad day herself, but yeah I wasn’t supposed to be one to put the blame on.
On the very next day, almost near the cut-off time she came again and met me. I guessed why she came and she said “oh you remember!” and gave me a huge warm smile. I processed her application and while I was doing it, she said “I’m terribly sorry for what happened yesterday. I did not mean to blame you but I ran from the other side of the building to get it done so I was angry at myself when I knew I missed the cut-off time.”
That was touching, to me at least. Not everyone can admit their mistakes and say sorry for the treatment they did. It is a good example of how people could change after one event, and how people actually CAN treat others the same way as she/he treats her/himself.
I also learned, if you don’t want to be treated badly by people, you should not start to treat people badly as well. It will get back to you eventually.
Another time, a lady came to me and said thanks for the other day. I couldn’t remember her face and what she meant so she told me that I gave her an advice of what to do and she was so grateful for that. Being grateful because of a simple thing is not hard, eh?
I’m not saying that all customers treat the customer service officers badly, I have met some people which they are very nice and really thankful for you assistance.
I also learned to treat others fairly. You might not know what kind of person he/she is, what kind of life they are living, what kind of day they have been going through. Maybe they even have earned their degree in one of the most popular educational institutions. Who knows?
Also how people dress up should not make you have a particular image. I saw people dressing up casually and end up buying luxurious items. I think that’s the definition of not judging the book by its cover.
So yeah, starting from now on everytime you treat people other than your family and friends, you can try to treat them fairly and see how things could change to a better way 🙂
Remember, people will treat you the same way as you treat them. Appreciate even more and be grateful for what you have, even for the simplest thing you have. A simple hello and thank you will do!
Young kids are encouraged to play and run and explore while they are young as part of the learning process. By doing, you will remember things better than just to read the theory. Experiments are always fun! Only after you make mistake, you will understand why it was wrong and when encounter the same problem or case you will definitely do better.
In most of the schools, sports is one of the keys and most of the schools will compete in the different sports category. When I was still in primary school, my physical education mark is one of the highest. That stayed until secondary school. I love sports even though I might not be the sportiest person in the school.
I used to spend at least 3.5 hours per week for sports and in 2010-2012 I cycled a lot during the weekends and each trip I usually go for 20km distance. I reduced my sports time when I was in year 12 for final exam preparation as well as uni entrance prep so it was limited to 90 minutes per week, maximum. Continue reading “Perform Better After Regular Workout”→
I am always looking for a mentor. As I studied business, people will tend to think that I am looking for a business mentor. That would be ideal, however, I would like to learn from others as much as I can, and it is not limited to the business studies.
One year ago, I was part of the committee where we were organising an international business forum and a number of professionals attended the forum to gave insights. From all those speakers, I met one of the speakers who is still quite young when I went out to help one of the participants at the front desk.
He was involved in a lot of projects, and I believe he still is. A very bright person and friendly one. He said, only a few people are able to talk to him and he loves the idea of mentorship because it means he can give impact to others too. We had another meeting after the first day we talked and he tried to follow-up even after I graduated. I wish he could mentor me for not that short period but see me growing as a successful person later on. After he earned his second master degree from Melbourne University, he went back to Singapore and is working there.
Later in 2015, the end of my degree was approaching and like others too, I was scared of what will happen to me after I graduate. It seems like there is no certain path that I can take, there are too many dreams and goals that I would like to achieve and I don’t know where to start. In the community that I am heavily involved in, I met some seniors who are a few years older than me. Continue reading “In Need of Mentors”→
When I was at university, I attended quite a few seminars on how to dress up professionally, to do interviews and how to make your cover letter. One of the popular topics they presented is about how you have to do your hair. For women usually, they don’t really talk much. Most women know what to do with their hair, make a bun, ponytail, and the most important thing is to make yourself look presentable and really reflect who you are as a professional.
Not only women that have various hairstyles, guys do too. Some of them asked if they need to shave their beard or not, it is up to you. If your beard makes you look like you’re not taking a good care of yourself then sure maybe you need to trim it.
Exploring is one key to be successful in life, well that’s my opinion. When you explore, you will discover a lot of new things that happen in life. I am trying my best not to limit myself in learning and exploring new stuff. Usually, when I discover a new restaurant, I prefer to pick the menu that I have not tried, unless if that day I miss eating specific food!
Another example can also be an unplanned adventure. Sometimes I am planning to go somewhere yet got lost but still follow the road and just enjoying my surroundings. Observing is also another form. When taking some time off just to see what others are doing or how it works, you will find yourself wandering in your thoughts thinking how that can happen, or what kind of person is he/she.
Sometimes people ask me, what do I want to do in my life? What’s my career goal? What are the things that I am good at?
Up till now, I know the thing that I very good is those related to Accounting and Finance like bookkeeping, evaluating a project, consolidation of the group transaction, managing the inventory, how raw material should be used in a production, etc. Whilst also being good at business management, I am challenged to do some strategic thinking, for example, to see how the business can spread their wings, maybe to penetrate the market, or even to make strategic movements to keep their sustainability in the industry. Continue reading “Keep Exploring Till You Find It!”→
As someone who is just recently graduated, working is another step that I need to do. Personally, with my background, I have grown up in an environment which everything is in fast paced and most of the people work long hours. Despite the inefficiency, those people really work quite long hours.
Ideally, after we graduate we can get a full-time position in an established company where you can spend your twenties learning while also applying what you have studied. However, in my world, it does not happen like that. Maybe not instantly.
Applying for jobs can be discouraging. For every single application, I spend around 1-2 hours (at least!) to prepare the cover letter, do my research about the company, re-read my application again before sending it.
The recruiter usually takes around few days to two weeks to get back to you and inform you if you pass the screening stage and can move forward to the interview stage. However, most of my application were rejected.
Every single rejection becomes something that makes me want to give up. More and even more. My principle then becomes like this: if I can get a part-time job, surely I will be able to prove myself and get recognise by my employer. The hard work will be paid off once the employer value your work and you never know if someday they offer you a chance to work full-time there.
Doing a part-time work also helps you to learn and get some exposure. Yeah, it might not as real as doing a full-time job. However, you can learn a lot if you are willing to! ♥
I am the type of person of are keen and always keen to try different new kinds of stuff. The more I am exposed to unique work, responsibilities, and targets, I am driven to do more and more. Self-improvement is something that I always interested in. Almost everyone wants to do better and also improve themselves, don’t they? Continue reading “Having 2 Jobs? Why Not!”→
Classic questions that are always given to who just finished their year 12:
“What do you want to study in university? What do you want to do after you graduate?”
At the age of 18 years old, most of the people don’t really know what do they want to do with their life. They are contemplating themselves and keep on searching for their true self, searching for the path to their goals. Continue reading “Making Decisions After High-School”→