A friend of mine visited me and we catch up till super late. It started with her asking me why I did not ask for her help when I needed her?
Since I was young, my parents told me to not bother other people and try to not give burden to others and I gotta be independent. Of course when I’m really struggling then I can ask for help.
One day, I with some friends were planning to have a BBQ party and we wanted to buy all the ingredients. It was a massive BBQ party for approximately 20 people so we were about to buy quite a lot of meat. Unfortunately, neither I nor this other friend is driving therefore, we asked another friend to drive us to the nearest shopping centre. However, the driver was late and our schedule was messed up a bit.
Later on that day, I told what happened earlier to my friend. Let’s just call her Apple.
I have been working in the customer service field for approximately a year now. I did different kinds of stuff and have encountered a different kind of customers as well.
Back in my home country in Asia, the customer service role is not a prestigious role in which those are working for the position are considered to be “no-brainer” people. Usually, those who are working behind the counter are those people with no degree. Well, that’s wrong!
I have seen some of my friends working behind the counter and what’s wrong with that? Each one of them earned their bachelor degree and it does not mean they are not smart right? Maybe they are starting their career journey in customer service field and will move on to the next stage when they are ready later.
By working behind the counter, it also does not mean that you only can do simple stuff. They must be proven as the real problem solvers. Based on my experiences, every single customer has their own unique problems and enquiry. They have different traits and how they treat “us” is also different from one to another.
Some customers, especially those from Asia tend to not really appreciate the work of customer service people. They come to the counter with their money to pay the bills and all, but remember, if the officer is not going to serve you then you will have the trouble as well.
I have some customers where they just threw the things they are buying towards me, not because the distance was big but because they want to show their power. Lack of appreciation was shown.
Some other customers even yelled at me without me knowing what I did wrong. We are also human, and we are all having the same right to be treated fairly. Not because we aren’t professionals so you can treat us that way.
Every problem the customers gave us, must be solved quickly in order for us to serve our customers and to run the line. Even when you are having a rough day, you cannot mix your personal life with your working life. You might be angry at customer A but after he/she finish his/her business you must be ready to welcome customer B with a big smile and treat them with the right and fair standard.
Just recently when I was doing the balancing by the end of the day, one customer came and she missed the cut off time for one of the application and so I asked her to come on the very next day, especially if she was in a rush. She rolled her eyes at me and sighed. Well, I couldn’t do anything. She missed the cut-off time and I needed to do the balancing as well. She might have had a bad day herself, but yeah I wasn’t supposed to be one to put the blame on.
On the very next day, almost near the cut-off time she came again and met me. I guessed why she came and she said “oh you remember!” and gave me a huge warm smile. I processed her application and while I was doing it, she said “I’m terribly sorry for what happened yesterday. I did not mean to blame you but I ran from the other side of the building to get it done so I was angry at myself when I knew I missed the cut-off time.”
That was touching, to me at least. Not everyone can admit their mistakes and say sorry for the treatment they did. It is a good example of how people could change after one event, and how people actually CAN treat others the same way as she/he treats her/himself.
I also learned, if you don’t want to be treated badly by people, you should not start to treat people badly as well. It will get back to you eventually.
Another time, a lady came to me and said thanks for the other day. I couldn’t remember her face and what she meant so she told me that I gave her an advice of what to do and she was so grateful for that. Being grateful because of a simple thing is not hard, eh?
I’m not saying that all customers treat the customer service officers badly, I have met some people which they are very nice and really thankful for you assistance.
I also learned to treat others fairly. You might not know what kind of person he/she is, what kind of life they are living, what kind of day they have been going through. Maybe they even have earned their degree in one of the most popular educational institutions. Who knows?
Also how people dress up should not make you have a particular image. I saw people dressing up casually and end up buying luxurious items. I think that’s the definition of not judging the book by its cover.
So yeah, starting from now on everytime you treat people other than your family and friends, you can try to treat them fairly and see how things could change to a better way 🙂
Remember, people will treat you the same way as you treat them. Appreciate even more and be grateful for what you have, even for the simplest thing you have. A simple hello and thank you will do!
You did not misread the title. Well, not everyone should really say that you MUST do something specific, especially if you’re not willing to do so. Yes for some occasions and some cases – for example when you are sick – then you have to follow the rules.
Originally rules were created to put everything in place, to give guidelines. Some rules are too strict and it will not let you to freely move. It created the boundaries of what you must do and what you actually could do. And because of these boundaries too, you might not be able to see your actual potential and therefore, it will be hard for you to climb the invisible ladder to move on to the next step.
Most of the kids were told that they got to be somebody their parents wanted. To make it simple, I still remember a story of my friend (let’s call her A), when she was in year 8 her mum required her to always follow this one girl (B) in our school, just because B was a smarter and an extroverted one. Continue reading “You MUST!”→
Recently I watched La La Land and it took my heart away with their music, romance, and comedy scenes in the film. It’s been quite a while since the last time I watched a musical movie in a theatre. To me La La Land brought a fresh concept, not many people love Jazz music yet the whole film is all Jazz related!
Young kids are encouraged to play and run and explore while they are young as part of the learning process. By doing, you will remember things better than just to read the theory. Experiments are always fun! Only after you make mistake, you will understand why it was wrong and when encounter the same problem or case you will definitely do better.
In most of the schools, sports is one of the keys and most of the schools will compete in the different sports category. When I was still in primary school, my physical education mark is one of the highest. That stayed until secondary school. I love sports even though I might not be the sportiest person in the school.
I used to spend at least 3.5 hours per week for sports and in 2010-2012 I cycled a lot during the weekends and each trip I usually go for 20km distance. I reduced my sports time when I was in year 12 for final exam preparation as well as uni entrance prep so it was limited to 90 minutes per week, maximum. Continue reading “Perform Better After Regular Workout”→
I am always looking for a mentor. As I studied business, people will tend to think that I am looking for a business mentor. That would be ideal, however, I would like to learn from others as much as I can, and it is not limited to the business studies.
One year ago, I was part of the committee where we were organising an international business forum and a number of professionals attended the forum to gave insights. From all those speakers, I met one of the speakers who is still quite young when I went out to help one of the participants at the front desk.
He was involved in a lot of projects, and I believe he still is. A very bright person and friendly one. He said, only a few people are able to talk to him and he loves the idea of mentorship because it means he can give impact to others too. We had another meeting after the first day we talked and he tried to follow-up even after I graduated. I wish he could mentor me for not that short period but see me growing as a successful person later on. After he earned his second master degree from Melbourne University, he went back to Singapore and is working there.
Later in 2015, the end of my degree was approaching and like others too, I was scared of what will happen to me after I graduate. It seems like there is no certain path that I can take, there are too many dreams and goals that I would like to achieve and I don’t know where to start. In the community that I am heavily involved in, I met some seniors who are a few years older than me. Continue reading “In Need of Mentors”→
When I was at university, I attended quite a few seminars on how to dress up professionally, to do interviews and how to make your cover letter. One of the popular topics they presented is about how you have to do your hair. For women usually, they don’t really talk much. Most women know what to do with their hair, make a bun, ponytail, and the most important thing is to make yourself look presentable and really reflect who you are as a professional.
Not only women that have various hairstyles, guys do too. Some of them asked if they need to shave their beard or not, it is up to you. If your beard makes you look like you’re not taking a good care of yourself then sure maybe you need to trim it.
Exploring is one key to be successful in life, well that’s my opinion. When you explore, you will discover a lot of new things that happen in life. I am trying my best not to limit myself in learning and exploring new stuff. Usually, when I discover a new restaurant, I prefer to pick the menu that I have not tried, unless if that day I miss eating specific food!
Another example can also be an unplanned adventure. Sometimes I am planning to go somewhere yet got lost but still follow the road and just enjoying my surroundings. Observing is also another form. When taking some time off just to see what others are doing or how it works, you will find yourself wandering in your thoughts thinking how that can happen, or what kind of person is he/she.
Sometimes people ask me, what do I want to do in my life? What’s my career goal? What are the things that I am good at?
Up till now, I know the thing that I very good is those related to Accounting and Finance like bookkeeping, evaluating a project, consolidation of the group transaction, managing the inventory, how raw material should be used in a production, etc. Whilst also being good at business management, I am challenged to do some strategic thinking, for example, to see how the business can spread their wings, maybe to penetrate the market, or even to make strategic movements to keep their sustainability in the industry. Continue reading “Keep Exploring Till You Find It!”→
Lately, I have some more time to catch up with close friends and by spending some time with them really helps me to get to see things from others’ perspective. I learned new things. Gratitude is one of it.
I am amazed at how people can be so positive in seeing things, in assessing their life. Even from a very bad event, still, a positive point appeared.
Early each year, usually Melbourne has a festival called White Night. In this year is my first time going to the White Night in the City, people gathered and enjoy the performances in every single point in CBD. One of them is a free concert by Melbourne Symphony Orchestra (MSO), and it was massive! Thousands of people were there to watch the concert. I went there with some friends and one of them is a Singaporean girl whom I’ve known since last year. Continue reading “Gratitude”→
People are supposed to meet. Some of the people we have met are still here with us and fill our lives with laughter and sometimes sadness. The rest are nowhere to be found. They are “missing people”. We’re all still friends even though we don’t meet or talk for years.
The status then downgraded from close friends to just friends to just acquaintances.
These missing people usually were closed to us in the past, but now as we parted our ways due to different reasons and circumstances, we are not able to meet them as frequently as before. Continue reading “Goodbye is …”→