A Man Of His Word

Nope, I’m not talking about the book series by Dave Duncan – I haven’t read the books myself. This is something that I really find it interesting and the value that I hold since I was young.

My grandpa was a strict man. I lived together with him since I was born until I moved to Australia to pursue my bachelor degree and he went back to heaven.

Anywayyy, my grandpa taught me to always follow the rules. One of the rules is to always keep my word. Don’t give empty promises. If I promise to come to a meeting then I will come on time. I rarely take things for granted so when I was younger I had a lot of disappointment because I trusted people’s word. I thought if they promised that they will come or to do something, they will do. In the adult world apparently, it acceptable to miss the deadline or to give away empty promises. The answers of an invitation could only just because it is a courtesy for you to answer the question now so just he/she won’t bother you with another question or nag then ask you to come.

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That’s maybe an easy way out but hey you cannot treat everyone like that always. People have their own limit and by keeping on repeating what you’re not supposed to do will create a certain image – not a good one I would say.

I have been dealing with lotsa friends that said he/she will come to have dinner together told us to lock the date but just a couple of days before the meeting, he/she will suddenly disappear without saying anything. That’s annoying. I might be able to do something better or to make an appointment with another person instead or even to have some rest. Why bail out at the last-minute?

Continue reading “A Man Of His Word”

Closing One Chapter

Usually, around this time of the year, I am very busy with a lot of things going on in my life. It’s starting since 2015 when I first joined the choir in my church, and ever since then, I started to sing regularly every Sunday.

Those people in the choir have become my friends, my family, and my shelter. I spend a lot of time with them and I don’t really mind doing work for them if it’s really necessary. Most of the time I will be with this second family as my family is back home.

During Easter, as a Catholic, we usually have what we call it a Holy Week. It’s that time of the year where we are preparing our heart and to mourn and “reborn” as a new and better person. Every single year, the admins will be exhausted to prepare everything to run smoothly. This year is no different and we prepared a trip to go to Gippsland in Victoria after Easter to bond with other members of the church.

As one of the organizers, my friends and I spent a lot of time together. We tested the game, keep on updating our budget and to get the timing correct for every single activity we were going to do there and prepare the food and logistics. While spending a lot of time with them frequently, there is an attachment feeling whereby it felt weird when I went back home again and be by myself again. I’m so used to wake up and see them straight away, or to have our meals together, or to queue to shower and brush our teeth.

It feels like we have to go back to reality, to deal with our assignments and works again. Though we end up trying to even stay back to have meals together whenever we can, it still feels a bit weird. Continue reading “Closing One Chapter”

Standing Still

Most of the time you will be exposed to different kind of things and people with a great variation of personalities. These people have their own thoughts and you cannot always guess and understand what they are thinking. As we move on to a different stage of our lives, we will meet more people and will adapt ourselves to different environments as well.

Some people around you may think that you are doing such a great job and some will look upon you and let yourself be the role model. Do great things and always give your a thousand percent no matter what.

By being exposed to a lot of challenges and these different opinions, you might find some will not agree with you and have a completely different perspective and idea. That’s life. Your proposal may not be the best one, but if you really put your mind and effort into making that come true then I believe it will be a great work because you have given your all.

Not everyone will be pleased with what you have done, even after you’ve been working on it nights and days, even maybe years. Again you will not be able to please everyone in the end. Do value those that respect you and adore your work. It will not hurt to listen to some comments and suggestion from those who don’t really find your work interesting. You can improve through their comments and do even better.

Capturing everyone’s heart would be perfect, but that will not be the situation especially if dealing with a lot of people. Even if you’re with your closest friend, sometimes you gotta let her/him win as well because you value that friendship, isn’t it?

Those who are trying to crush you down and are saying that you suck will not be able to bring you down forever. You might have felt down and lost your confidence but all of that are for what? You will find your true value that you are fighting for. If it is for good deeds then keep it up.

It is true that what does not kill will bring you to the next level of challenges. Consider this as if you’re playing a game. You will need to pass a certain level to be able to do better and acquire new items and become stronger right? Even after your game was over and you want to start again, you already know what you should do to conquer the level. It’s the same as life.

Those challenges you’re facing and even if people mock you, prove them you’re actually doing well and will perform better. Stand still and someday when you’re looking back to the day when you were having a hard time, you will be surprised by how far you’ve walked and you have grown to who you are today – a stronger and better you.

That’s How You Treat People?

I have been working in the customer service field for approximately a year now. I did different kinds of stuff and have encountered a different kind of customers as well.

Back in my home country in Asia, the customer service role is not a prestigious role in which those are working for the position are considered to be “no-brainer” people. Usually, those who are working behind the counter are those people with no degree. Well, that’s wrong!

I have seen some of my friends working behind the counter and what’s wrong with that? Each one of them earned their bachelor degree and it does not mean they are not smart right? Maybe they are starting their career journey in customer service field and will move on to the next stage when they are ready later.

By working behind the counter, it also does not mean that you only can do simple stuff. They must be proven as the real problem solvers. Based on my experiences, every single customer has their own unique problems and enquiry. They have different traits and how they treat “us” is also different from one to another.

Some customers, especially those from Asia tend to not really appreciate the work of customer service people. They come to the counter with their money to pay the bills and all, but remember, if the officer is not going to serve you then you will have the trouble as well.

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Pic from: The Brunette Diaries

 

I have some customers where they just threw the things they are buying towards me, not because the distance was big but because they want to show their power. Lack of appreciation was shown.

Some other customers even yelled at me without me knowing what I did wrong. We are also human, and we are all having the same right to be treated fairly. Not because we aren’t professionals so you can treat us that way.

Every problem the customers gave us, must be solved quickly in order for us to serve our customers and to run the line. Even when you are having a rough day, you cannot mix your personal life with your working life. You might be angry at customer A but after he/she finish his/her business you must be ready to welcome customer B with a big smile and treat them with the right and fair standard.

Just recently when I was doing the balancing by the end of the day, one customer came and she missed the cut off time for one of the application and so I asked her to come on the very next day, especially if she was in a rush. She rolled her eyes at me and sighed. Well, I couldn’t do anything. She missed the cut-off time and I needed to do the balancing as well. She might have had a bad day herself, but yeah I wasn’t supposed to be one to put the blame on.

On the very next day, almost near the cut-off time she came again and met me. I guessed why she came and she said “oh you remember!” and gave me a huge warm smile. I processed her application and while I was doing it, she said “I’m terribly sorry for what happened yesterday. I did not mean to blame you but I ran from the other side of the building to get it done so I was angry at myself when I knew I missed the cut-off time.”

That was touching, to me at least. Not everyone can admit their mistakes and say sorry for the treatment they did. It is a good example of how people could change after one event, and how people actually CAN treat others the same way as she/he treats her/himself.

I also learned, if you don’t want to be treated badly by people, you should not start to treat people badly as well. It will get back to you eventually.

Another time, a lady came to me and said thanks for the other day. I couldn’t remember her face and what she meant so she told me that I gave her an advice of what to do and she was so grateful for that. Being grateful because of a simple thing is not hard, eh?

I’m not saying that all customers treat the customer service officers badly, I have met some people which they are very nice and really thankful for you assistance.

I also learned to treat others fairly. You might not know what kind of person he/she is, what kind of life they are living, what kind of day they have been going through. Maybe they even have earned their degree in one of the most popular educational institutions. Who knows?

Also how people dress up should not make you have a particular image. I saw people dressing up casually and end up buying luxurious items. I think that’s the definition of not judging the book by its cover.

So yeah, starting from now on everytime you treat people other than your family and friends, you can try to treat them fairly and see how things could change to a better way 🙂

Remember, people will treat you the same way as you treat them. Appreciate even more and be grateful for what you have, even for the simplest thing you have. A simple hello and thank you will do!

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You MUST!

You did not misread the title. Well, not everyone should really say that you MUST do something specific, especially if you’re not willing to do so. Yes for some occasions and some cases – for example when you are sick – then you have to follow the rules.

Originally rules were created to put everything in place, to give guidelines. Some rules are too strict and it will not let you to freely move. It created the boundaries of what you must do and what you actually could do. And because of these boundaries too, you might not be able to see your actual potential and therefore, it will be hard for you to climb the invisible ladder to move on to the next step.

Most of the kids were told that they got to be somebody their parents wanted. To make it simple, I still remember a story of my friend (let’s call her A), when she was in year 8 her mum required her to always follow this one girl (B) in our school, just because B was a smarter and an extroverted one. Continue reading “You MUST!”

Music Is The Key

Recently I watched La La Land and it took my heart away with their music, romance, and comedy scenes in the film. It’s been quite a while since the last time I watched a musical movie in a theatre. To me La La Land brought a fresh concept, not many people love Jazz music yet the whole film is all Jazz related!

!! SPOILER ALERT !!

Continue reading “Music Is The Key”

Hair Dyeing For Professionals?

When I was at university, I attended quite a few seminars on how to dress up professionally, to do interviews and how to make your cover letter. One of the popular topics they presented is about how you have to do your hair. For women usually, they don’t really talk much. Most women know what to do with their hair, make a bun, ponytail, and the most important thing is to make yourself look presentable and really reflect who you are as a professional.

Not only women that have various hairstyles, guys do too. Some of them asked if they need to shave their beard or not, it is up to you. If your beard makes you look like you’re not taking a good care of yourself then sure maybe you need to trim it.

Another question: does it affect the decision you are hired or not, if you dye your hair? Continue reading “Hair Dyeing For Professionals?”

part 1: friendship guidelines

Meeting new friends is something that I really like. I would love to be friends with as many people as I can. My preference is to know them personally and make this friendship really special for each and every person. However, that cannot always be the case. There are some people whom you know you are friends with, but may not be able to approach them personally. You’d say he/she is your friend but don’t talk a lot. You met a few times, yet still don’t know what they’re up to.

Some people prefer to have lots of friends (quantity) over having a close relationship with their friends (quality). I fall on the quality side. Knowing each one of them personally, makes me able to cherish the friendship even more.

Even though I am a girl, I don’t mind having guy and girl friends! Having a mix of both will create a good combination. Hey, why do we have to limit our friendship to only a certain gender, again?

Telling other friends that he/she is nice and you are expressing your thoughts mostly is considered dangerous and ambiguous. I learnt that expressing yourself is a good way so the other party will have a good understanding of what you’re thinking of them also how you truly value the friendship. However, the idea of expressing it to the opposite gender seems wrong in the society. Some of them think of it as a confession, whereas others – like me – only take it as a compliment.

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To me, a compliment is something that will make me keep on striving for the best.

To keep the best version of myself.

To keep on improving,

and to show others how I actually value the relationship.

Expressing and showing that you like being friends with them is not wrong. Telling them how nice they are as a person is not hurtful or dangerous. It’s like telling your family or loved ones that you really love them and cherish them in your life. Sounds so cheesy but that’s the truth, man. If you never show them your feelings and thoughts, then how are they going to understand you? No one can read your mind!!

Continue reading “part 1: friendship guidelines”