In The END, It’s All Fine

For privacy protection, I am not going to mention the university name.

The second semester has come to an end. I am so glad I applied for the job I currently have. To work at one of the universities in a group of eight was my dream job.

On the day when I was contacted by the unit coordinator of this uni, I was very delighted. Finally, my day on getting my foot on the dream job has come! Being accepted to work professionally along with great staffs is another level of experience. To this day, I am very grateful for the door that was opened to me.

Starting out was very exciting and put me on my nerve. What if I do something wrong? What if I don’t know how to explain it? What if I need to debate with my students? What if they don’t like my teaching style?

Lots of ideas came to my mind. I did not know how to handle it. I still remember the very first week joining the team, I was very scared. Attended the team meeting was a good idea for me to start off. Then came the day where I need to be the main actress for the show! I was nervous, I did my prep but it was not enough….

I read a lot from the cheat sheet, I could not express myself properly – not in the way I wanted. Having a young face people thought I was a student and some of them came to me asking if I would like to join their group for the semester.

Started talking some words, did my brief intro and I saw a strange look from some students. Who is this little girl talking? Plus I’m Asian. What is wrong being Asian? I am still a human being.

The first semester was crazy. I was constantly marking the internal assessment. The arrangement of the assessment was so intense. Almost every week we have to mark, and the number of students I needed to mark was about 160-180 students per assessment. I slept for 3-4 hours when it was due, also because I was doing another two different jobs to support my life.

Then comes marking the final exam. It was my first time seeing lots of unreadable handwriting. I gotta finish that in about 10 days or so. Some other staffs were even started off marking at 7 in the morning, go for lunch and break for say about 3 hours and come back just to mark the exam until 10 at night.

Tired and pressured to finish up asap, I did not have any good night sleep on the marking period. I looked tired and also ended up marking it slowly and was talking a lotttt of my time. I just wanted to finish it soon (who likes marking anyways).

I kept going and I cheered myself up by saying “hey you can meet your family soon! hurry up and then you deserve to get the holiday!”

It did not really work.

An older staff was there to the very end and kept on encouraging me. She was so helpful, she kept on saying that I will do well, I will go home and sleep soon, though I was tired I would get my well-deserved break.

We passed the finish line together! We shouted for joy and was very very happy to have finished all the marking for the semester. Sounds very cheesy and cliché but hey that’s what I felt at least!

I came back fresh for the second semester. This time I got to work with different people in the same unit. More prepared than the first semester, I came to the class with a happy heart just to be questioned if I actually could teach, or if what I said even make any sense. Again they were questioning my skills and ability.

I was hurt and a mental breakdown. Why are you doing this to me? What have I done wrong? Am I really not qualified to teach you? Or are you actually doing this because you are forced to take the unit by the faculty just because it is a fundamental subject?

More problems arrived entering the quarter of the semester. More and more until the very end of the semester. I had lots of trouble, had lots of feeling I had to hold as it won’t be professional if you’re letting everyone knows about what’s your problems are.

Applied for sponsorship and yet it was rejected. I guess it really is not my path to take on. The door has closed yet another is opened and will lead me to a different way I suppose.

I thought I had a good and fun class every Friday just to close off my week nicely. There is this one particular person really likes to mess around with me. We parted our ways on good terms, and hopefully, that would stay like this. A group draw an angel and said it was me, all people gave an applause for the work me and my colleague have done this semester, and some people even said a proper farewell.

Before ending this post, I would like to say thank you GOD for letting me in taking this path. Thank you for molding me into a stronger person. I learned a lot. For my supporters, the biggest ones are my family and for my friends and the students who really appreciate my effort – THANK YOU!

I know thank you is not enough to express how thankful I am for your support. Thank you for cheering me up, thank you for lifting me up when I fall, thank you for BELIEVING in me. Thank you, thank you, thank you!

I survive and at least am leaving on a good note. In the end, it’s all fine.

 

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A Pair of Hand

Humans are given two hands to operate and live the life. However, not everyone is perfect. Some of them are only given one hand by God, and some lost their hands because of an accident or disease or other reasons, not given any.

Given the pair of hand given, it does make everything easier to handle compared to having only one hand or no hand at all. BUT, it is not a solid answer to say “those who are not ‘completed’ cannot do anything and are weaker than those who are completed”. Hey! I have seen a lot of people do even a lot better than normal humans! They created amazing artworks using their mouth or other parts of the body. Some of them even entered a Paralympic and won! They are great athletes, great artists, great human being. They inspired others through their disabilities and it is AMAZING!

These people even have a higher living spirit and strive to do even better and better and better. They keep on improving and keep on overcoming their challenges. I know everyone has their own story, has their own problems they have to encounter and solve. Unfortunately, most of the people take things for granted. We have two hands and a complete set of the human body but we are still complaining about life and give up easily.

Speaking of a pair of hand, I recently talked to my good friend that has been living together with me since 3-4 years ago. She has completed her bachelor degree, so CONGRATULATIONS to you girl! In the past, we argue a lot because both of us have a strong character. We had different opinions and when we look back to the first semester when we met, we are completely different persons now. We have changed, we grow together, we improve together, and we overcame our own problems too. We collided a lot and naturally, it just fell to its place and we became good friends.

We are both international students that came to Australia to study. Now both of us are graduated (she definitely passed the study requirements!), it feels different. We are having a different path that we have to take. We have to part our ways. It does not mean that in the future we cannot meet up or be involved in each other’s life. It’s just a bit hard because we are originally not from the same country and with a different environment, it will be hard to relate to one another and tell the stories.

I learned a lot from her and she also made me who I am today. Just recently we had a good late night talk and discuss where life would take us. I told her I wish we all could stay living near each other (and she is just living in a neighbouring country – not like she is living on the other side of the world LOL) and share stories and do what we’re currently doing. I know it’s unrealistic and I know it’s time for us to take a different route.

So here we are …

I asked her what it would be like in the next 5-10 years? Would our friendship still be the same? Would our current close friends in 2017 still be around in 2027? What our life would be by then? And she said, well it takes two hands to clap. If the other one is not making an effort to clap the other hand, then you are not able to make a clap. It’s the same as having a high-five.

You are there offering your hand to your friend to make a high-five but if you’re ignored then your hand will not be welcomed and your effort will be wasted down the drain. It’s the same as friendship. Good friends will stay no matter what. I can prove that. Another college friend went to the same uni but in a different country and up till now, we’re still friends and still share things. True it’s not as intense as before but both of us make the effort to keep the friendship and so we are still here.

No matter where life takes us if you are still making the effort to stay in touch with your mates, family members, and (ex) colleagues and the other party is also making the effort then clap together. Get that high-five! Pat each other on the back and say “hey friend, well done”.

*This post is dedicated to a good friend of mine. Thank you for the friendship. Lessons learned. Keep on improving. Keep on striving. Keep on smiling and enjoying the life like the way we are currently doing now. Goodbye is always hard and so here you go: Goodbye. Stay in touch and take care! 🙂

 

That’s How You Treat People?

I have been working in the customer service field for approximately a year now. I did different kinds of stuff and have encountered a different kind of customers as well.

Back in my home country in Asia, the customer service role is not a prestigious role in which those are working for the position are considered to be “no-brainer” people. Usually, those who are working behind the counter are those people with no degree. Well, that’s wrong!

I have seen some of my friends working behind the counter and what’s wrong with that? Each one of them earned their bachelor degree and it does not mean they are not smart right? Maybe they are starting their career journey in customer service field and will move on to the next stage when they are ready later.

By working behind the counter, it also does not mean that you only can do simple stuff. They must be proven as the real problem solvers. Based on my experiences, every single customer has their own unique problems and enquiry. They have different traits and how they treat “us” is also different from one to another.

Some customers, especially those from Asia tend to not really appreciate the work of customer service people. They come to the counter with their money to pay the bills and all, but remember, if the officer is not going to serve you then you will have the trouble as well.

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Pic from: The Brunette Diaries

 

I have some customers where they just threw the things they are buying towards me, not because the distance was big but because they want to show their power. Lack of appreciation was shown.

Some other customers even yelled at me without me knowing what I did wrong. We are also human, and we are all having the same right to be treated fairly. Not because we aren’t professionals so you can treat us that way.

Every problem the customers gave us, must be solved quickly in order for us to serve our customers and to run the line. Even when you are having a rough day, you cannot mix your personal life with your working life. You might be angry at customer A but after he/she finish his/her business you must be ready to welcome customer B with a big smile and treat them with the right and fair standard.

Just recently when I was doing the balancing by the end of the day, one customer came and she missed the cut off time for one of the application and so I asked her to come on the very next day, especially if she was in a rush. She rolled her eyes at me and sighed. Well, I couldn’t do anything. She missed the cut-off time and I needed to do the balancing as well. She might have had a bad day herself, but yeah I wasn’t supposed to be one to put the blame on.

On the very next day, almost near the cut-off time she came again and met me. I guessed why she came and she said “oh you remember!” and gave me a huge warm smile. I processed her application and while I was doing it, she said “I’m terribly sorry for what happened yesterday. I did not mean to blame you but I ran from the other side of the building to get it done so I was angry at myself when I knew I missed the cut-off time.”

That was touching, to me at least. Not everyone can admit their mistakes and say sorry for the treatment they did. It is a good example of how people could change after one event, and how people actually CAN treat others the same way as she/he treats her/himself.

I also learned, if you don’t want to be treated badly by people, you should not start to treat people badly as well. It will get back to you eventually.

Another time, a lady came to me and said thanks for the other day. I couldn’t remember her face and what she meant so she told me that I gave her an advice of what to do and she was so grateful for that. Being grateful because of a simple thing is not hard, eh?

I’m not saying that all customers treat the customer service officers badly, I have met some people which they are very nice and really thankful for you assistance.

I also learned to treat others fairly. You might not know what kind of person he/she is, what kind of life they are living, what kind of day they have been going through. Maybe they even have earned their degree in one of the most popular educational institutions. Who knows?

Also how people dress up should not make you have a particular image. I saw people dressing up casually and end up buying luxurious items. I think that’s the definition of not judging the book by its cover.

So yeah, starting from now on everytime you treat people other than your family and friends, you can try to treat them fairly and see how things could change to a better way 🙂

Remember, people will treat you the same way as you treat them. Appreciate even more and be grateful for what you have, even for the simplest thing you have. A simple hello and thank you will do!

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